Account Coordinator

The Account Coordinator (ACs) role is the next step for an experienced and highly proficient Account Assistant (AAs).  A successful AC will recognise when they can find an appropriate solution and when they need to escalate matters to ensure that the teams are able to manage client’s expectations. They will act as mentors to AAs and Interns and pass on their hands-on experience to support and maintain an efficient Sample Trafficking process.  An AC will also begin to develop the relationships with external contacts that will support their success in the future.

Key areas of responsibility are to;

• Oversee the Account Assistants (AAs) and Interns in the daily Sample Trafficking process:
• Ensure the efficient receipt of samples at the beginning of the season
• Support the AAs with management of sample requests to key contacts (editors, influencers, stylists etc.) to ensure requests are prioritised appropriately and according to client priorities
• Solves issues raised by the AAs relating to samples (missing samples, damaged samples, logistics concerns), however, escalates  challenges relating to servicing our clients to ensure that they identifying a possible solution as part of the escalation process
• Maintain regular communication with key internal and external stakeholders specifically relating to samples
• Support the ongoing collaborative and respectful relationships between the PR and Logistics teams to ensure that tasks are carried out in line with process and in an efficient manner

• Co-ordinate and check on the completion of tasks for AAs and Interns; manage workflow and delegate priorities for the day based on knowledge of client requirements and workload
• Review client credit levels and discusses findings and solution with Account Managers to ensure that clients achieve and exceed the agreed levels of coverage
• Support the asset management process and ensure assets are delivering the required Return on Investment (ROI); raise concerns and solutions to the relevant Account Manager
• Takes an active interest in the world of digital communications and can confidently identifies how digital activations can support our client strategies from what influencers brands are working with, to which websites brands are doing paid partnerships with etc.
• Keeps up to date with developments in the influencer sphere and identifies opportunities to suggest suitable influencers for KO clients
• Actively seek opportunities to pitch news stories relating to product, key news items and events
• Deliver creative and considered media mailers that ensure our clients are at the forefront of target media
• Deliver persuasive and engaging press releases and copy to the team that supports client’s strategic objectives
• Confidently deputise on behalf of the Account Manager in their absence and communicate to client stakeholders in a way that reassures the client and represents the Karla Otto brand
• Lead showroom appointments and recognise their value in building and cultivating relationships with members of press
• Mentor and encourage the AAs and Interns to develop their skills
• Prepare agendas, meeting minutes and media updates for client calls
• Create relevant competitor analysis that can be used in commercial decision making by the wider team

KEY ATTRIBUTES

• Extensive experience as a high performing Accounts Assistant in a fast paced agency environment
• Interest in culture, arts, fashion and lifestyle and can talk confidently and make suggestions about how these elements can be used to enhance our clients offering
• Monitoring and sharing coverage across print, online and social media
• Strong relationships with press and industry peers
• Actively seeks opportunities to learn something new and broaden their experiences

•      Strong communication skills (both written and oral), research, and organisation skills

•            Ability to work under pressure to meet deadlines, prioritise own work in a fast paced environment as well as junior members of the team

• Confidence to make suggestions, bring ideas to the wider team that focuses on client experience and work alone or as part of a team

•            High levels of attention to detail and the ability to present and interpret quantitative and qualitative data

•            Positive attitude to challenging situations and a willingness to go above and beyond the call of duty in order to complete a project accurately and on time

•      Highly motivated and enthusiastic

•      Strong work ethic

•      Must be efficient in Outlook, Excel, and PowerPoint