Customer Service Representative

As the Customer Service Representative, based in Moose Knuckles’ European office in Milan, you will be responsible for serving the German market, while accomplishing a high standard of service across wholesale channels.

Some of What You’ll Do:

• Provide efficient and effective customer care, ensuring customer satisfaction through a positive and proactive attitude
• Respond to customer requests, including product returns and generating return authorizations, invoicing issues, delivery concerns, resolve internal/external customer inquiries at the time of contact
• Manage end to end process of the sales order cycle life
• Support market activities with order management, including; order upload, discrepancies, order changes, review and maintain orders
• Remain in regular contact with the warehouse regularly to resolve shipment issues and discrepancies, providing the customers with all the relevant information

Some of What You’ll Need

• Minimum 3 years’ experience in Luxury & Fashion Customer Service / Specialist
• Professional communication skills in English and German
• Comfortable on technologies and learning new ERPs
• Strong Microsoft Office Suite, the ability to do Pivot tables, Vlookups in Excel
• Previous experience of working in a subsidiary of a North American organization an asset

Some of Who You Are:

• Detail-oriented, deadline driven and a team working player
• Flexibility and attitude of thinking out the box
• Hands on attitude