Senior UX Manager, Theme Platform (Remote, Americas)

Shopify's UX team is hands-on and obsessed with enabling commerce at a global scale, with over 500 designers, content strategists, researchers, and developers working across the company. We believe in testing, iteration, and in giving people the room to experiment and grow.

Our Online Store team builds the products that enable our merchants to model, run, and grow their businesses, and attract the best developers to build the highest converting themes. We are opinionated, collaborative, inclusive, driven, and fully remote with team members across North America.

The ideal candidate is an experienced Senior UX Manager who is comfortable working in a fast-paced environment with complex, interconnected problems. You're able to set UX goals, direction and strategy that empowers your team with clarity and purpose. You build trust-based relationships across disciplines and leverage diverse perspectives to deeply understand and improve how your team ships impactful work.

Responsibilities

• Providing UX leadership across the definition, design, launch, and maintenance stages of Shopify's first-party themes
  
• Defining and upholding UX standards for all themes within the marketplace, including those created by Shopify partners
  
• Helping to define our online store roadmap and theme portfolio strategy by understanding and advocating for the needs of our developers and merchants
  
• Identifying the right problems to solve and championing research, prototyping, and iterative shipping as part of the process
  
• Working closely with product and engineering teams at the cutting edge of global-scale internet applications
  
• Coaching and leading across all UX disciplines (Product Research, Design, and Content Strategy).
  
• Helping to build out the UX discipline within the Online Store team, while connecting to the rich UX community across Shopify
  

Qualifications

• A track record of creating beautiful product experiences as a creative and visual leader
  
• Experience leading a team of teams in a multidisciplinary UX environment. Ours includes research, design, and content strategy
  
• Expert knowledge of the end-to-end iterative product design process, including how to develop and use personas, job stories, journey mapping, content modelling, wireframing and prototyping, user testing, and high fidelity visuals
  
• Deep experience with driving and applying user-centered design processes across design, content strategy, and research while working with cross-functional teams including development, and product management
  
• A deep empathy for the user and a desire to learn as much as possible about how they build and manage applications at Shopify
  
• Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the "why" behind your design rationale
  

Your application should include the following:

• A link to your portfolio, or some samples of projects you have worked on or led. We are interested in seeing work you have led a team through.
  
• Your resume or LinkedIn profile
  

In the Message to the Hiring Manager field in your application, please include the following:

• Details on your previous management experience, the size and scope of teams you have led, etc.
  

More information about UX at Shopify:

• Our Inside Shopify UX Podcast
• Our Design System, Polaris
• Our UX Blog
• Information on our digital by design remote working environment.

We know that applying to a new role takes a lot of work and we truly value your time. Lauren is looking forward to reading your application. If you're interested in helping us shape the future of commerce, send us a few samples of your work:portfolio, wireframes, UX flows, taxonomies, publications, or whatever represents what you do best.

Closing date: January 10th at 11:59 PM EDT. Successful candidates can expect to hear back from us by January 14that 11:59 PM EDT.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.

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How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process