Business Process Analyst, Consumer Engagement, Asia Pacific

POSITION SUMMARY:

The Business Process Management (BPM) organization contributes to PVH's Transformation through global adoption of new and enduring business capabilities. Our mission is to lead, listen and partner to create extraordinary value for our brands through process excellence. BPM optimize business processes to deliver consistent, core capabilities balanced with flexibility to support value add brand/regional differences.

The Business Process Team operates as internal consultants across PVH, leading the design and implementation of planning leading practices and Transformation programs. The team serves as subject matter experts, guiding and supporting business units on Transformation strategies/roadmaps, business process design, development of capabilities and systems, performance metrics, training, adoption, and continuous improvement.

The Business Process Analyst - Consumer Engagement will partner and support the advancement of PVH's end-to-end Consumer Engagement processes, capabilities, & performance spanning program design, campaign creation & execution, personalization, collaboration, and analytics. This role will influence the building, enabling, and advancing the digital Consumer processes & capabilities across PVH brands and business units. He/She will drive and facilitate the tactical execution of business enablement activities including business requirements & training documentation, user acceptance testing, training & business adoption, and continuous improvement.

PRIMARY RESPONSIBILITIES OF THE JOB:

• Document current, and develop future, business process maps, using BPM methods/tools which effectively communicate processes and improvement opportunities.
• Understand "as is" and future-state business processes, help analyze gaps, and provide recommended solutions which advance business capabilities
• Understand and document process variability across brands/regions/units and recommend corresponding variable approaches to enable core, consistent future state processes.
• Maintain an effective repository of process maps for assigned business units.
• Contribute as a Subject Matter Expert (SME) with strong knowledge in assigned business areas; both current state and opportunities to improve.
• Determine and document the impact of change to business processes. Assist business partners to define their "from/to" change impacts and develop adoption action plans.
• Effectively collaborate and coordinate between IT, business and other functions to ensure consistent levels of detail in the business process models.
• Help advance capabilities/processes toward "best-in-class" by supporting cross business forums to exchange/transfer knowledge and drive consistent improvement opportunities.
• Assist with documenting process enhancement requests across business units
• Regularly report and update on progress, timelines, and challenges.

QUALIFICATIONS & EXPERIENCE:

Experience:

• Minimum 3- 5 years of business experience in retail: digital commerce, CRM, analytics, digital marketing, customer service, master data, etc.
• Apparel or consumer products company experience preferred; ideally fast-moving, multi-channel business with global manufacturing/sourcing.
• Experience with digital commerce, CRM/MarTech & customer service solutions (e.g., Salesforce) and business process mapping tools (Visio, Blueworks, etc.).
• Preferred experience with omni-channel/store & customer service solutions.

Education:

• Bachelor's degree is required.

Skills:

• Strong skills and knowledge of retail systems and processes
• Practical experience designing, documenting and presenting business processes, sub-processes
• Ability to work under pressure, meet deadlines and handle multiple projects simultaneously
• Self-motivated with excellent communication, interpersonal skills and ability to work autonomously
• Fluent with tools to document business processes, such as Visio, Blueworks, etc.
• Ability to maintain poise and positivity in fast-paced rapidly changing environment
• Proven project management skills