Director of Engineering - Merchant Services, Shipping

Shopify Shipping is powering the physical world of the online business. We are the ones who help merchants to get products into the hands of buyers. In the last few years, we have been focusing on building a vertical solution in the US, but as we are scaling Shopify, we are scaling Shipping.

We are looking for a technical leader who loves complex technical optimization problems and can scale large teams. Excellent infrastructure powers excellent products, and you will be responsible for a multi-billion dollar business. Each second we save, each optimization we do immediately helps millions of people. Scope of the problems covers everything from the Checkout to the optimizations on different types of Delivery Methods(Carriers, Local Delivery, Freight, etc.). We need you to help us and merchants build trust with buyers by satisfying the promise at Checkout.

Responsibilities:

• Diagnose. We expect that you'll come in first with your learning cap on. Shopify's culture is one that encourages deep curiosity and continuous learning. Observe. Absorb. Talk to people. A lot of people. Identify strengths. Identify gaps. And then make a diagnosis on what we're doing well, and what needs improvement. You should use this time to build high-trust relationships with our UX and PM leaders to ensure alignment.
  
• Drive Impact. Impact means a few things in this role. We need you to innovate. You're here to help us plan and build out the future as we scale globally. You'll need to create a vision and technical strategy for the future for this team, and collaborate with key stakeholders to move this vision forward. You'll need to have difficult conversations and clear obstacles to help your team propel forward in executing this vision.
  
• Develop. A successful Director of Engineering is not just one who develops an impressive new product. You should also be extremely passionate about developing your teams and individuals. Succession planning, 1:1s, coaching sessions, mentorship, critical feedback. You need to level up your team while simultaneously leveling up the product. You'll drive engineering quality and excellence. You'll raise the bar across the team.
  

Qualifications

• You are a technical expert. You might be a rusty coder, but at some point in your career you were a pretty great software developer. You're up to date on software development trends and can challenge teams in such conversations - in any direction. You are likely currently involved in highly technical discussions and architectural solutions and you're the person in the room who considers the strategic implications of these decisions. You will be the person that the teams look up to here - both technically and for strategic direction - and you achieve this predominantly by helping the teams narrow their aim and focus their efforts in areas and directions where they can have the biggest impact.
  
• You are a hands-on mentor. You have been managing leads and ICs for a number of years and you're very good at it. You have built and led teams across multiple regions and timezones. You have some tried and true techniques for levelling up your team, removing obstacles, mentoring, and getting them to open up about challenges.
  
• You've been managing multiple technical teams and are able to see the product holistically and encourage cross-team collaboration.
  
• You have scaled and built distributed product teams and been proactive in helping your teams hire.
  
• You are data driven. You rely on sound data to make decisions, and you expect that your teams will do the same. You believe in setting success metrics, goals, and timelines. You are open minded about data from other parts of the business and taking it into consideration when making your recommendations.
  
• You are humble. You view product development as a team sport and you foster this environment within your teams. No job is too small - for you or for anyone on the team. We all pitch in to get the job done and support each other. You lead by example by being willing to roll up your sleeves and contribute tactically if that's what your team needs. You believe that you can learn from all of your team members, no matter how experienced. You won't tolerate anything else.
  

All your information will be kept confidential according to EEO guidelines.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2019 Sustainability Report to learn more about Shopify's commitments.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process