Store Concession Manager

Description  

Founded in 1970, Jigsaw was the first premium fashion brand on the high street. Since then, the company has expanded worldwide to work with the finest mills, cutting edge photographers, up-and-coming models and renowned architects. But the search for the best in the industry never stops. As our journey continues, we're looking for passionate and talented people to learn about Style & Truth: a set of values that sets us apart from the rest of the high street, a belief that everyone should feel empowered to embrace their own style, be true to themselves, and not slavishly follow the fashion world. This means putting style before trends and truth before hype.  

We are looking for a Store Concession Manager to join our new team in Kingston-upon-Thames. 
 

REPORTS TO 

Regional Manager 

JOB PURPOSE 

The job ensures that Jigsaw’s Concession is managed in line with company targets and policies. 

The role guarantees that sales are maximised and costs are minimised whilst operational and commercial standards are exceeded. 

The position ensures that highest levels of customer service are delivered via the recruitment, retention, coaching/training and performance management of retail staff members. 

 
KEY RESPONSIBILITES  

To effectively manage all areas of the store P&L to within allocated budget levels, ensuring Store profitability; 

To effect the Recruitment, retention, development, performance management and deployment of Retail Store staff; 

To motivate the store team to achieve sales targets and maximise efficiencies; 

Managing stock levels and making key decisions about stock control to minimise loss, ensure the accuracy of the stock file and availability all within coverage guidelines; 

Analyse sales figures and forecast future sales volumes set appropriate staffing levels, stock holding levels and promotional activity in order to maximise profit; 

Make use of sales data to exploit merchandising and add on sales opportunities; 

Ensure that promotions, sales and merchandising instructions are carried out to expected standards; 

Monitor levels of customer satisfaction ensuring the effective conclusion of any customer complaint escalating any more serious issues to the Regional Manager; 

To ensure that the store complies with requirements in all areas of operational activity, policy and procedure with specific regard to stock and cash security; 

To undertake any other reasonable duties identified by the Regional Manager.

 
REQUIRED SKILLS & EXPERIENCE 

The ability to inspire, motivate and lead a team 

Excellent communication and 'people' skills 

A strong commitment to customer service and maintaining excellent store standards 

Decision-making ability and a sense of responsibility 

The ability to understand and analyse sales figures 

Planning and organisational skills 

Commercial acumen 

BENEFITS 
31 days holidays
Life Assurance 
Pension 
Staff discount – up to 50% 
Access to Perkbox – Jigsaws benefits Provider