Authentication Excellence Manager

At Vestiaire Collective, we are committed to delivering the best experience for our loyal community of buyers and sellers. We are growing our team and our business into a global brand and the leaders in circularity in fashion. We want everyone we work with to be change-makers, to think differently, and to innovate without compromise.

Vestiaire Collective is looking for an Authentication Excellence Manager to join our team in Paris

About the role

The Fashion industry has created hundreds of thousands of products that are now sold on Vestiaire Collective. And every collection adds new ones : identifying authentication points for new products, passing this knowledge to our teams and evaluating team expertise are the core processes that make Vestiaire Collective the most Trusted second hand fashion platform. Full stop.

As Authentication Excellence Manager, you will report to the Head of Authentication. You will be managing a team of Authentication Experts in charge of core processes as mentioned above, serving our Operations teams globally. You will leverage data, set processes and methodologies to maximise Authentication expertise.

The role comes with 20% mobility to ensure healthy cooperation between Central team and Sites

What you'll be doing

• Strategize, plan and execute continuous Authentication knowledge update
• Create robust metrics and partner with the Analyst team to enable data-driven decision-making
• Create robust Academy methods, industrialized processes and training methodologies
• Maintain documentation and ensure alignment of process stakeholders through structured change management
• Define learning journey (internal / external) to maximise efficiency and set career path
• Lead a team of Authentication experts, responsible to research authentication tips, analyse breach, produce structured training documentation and train Authentication workforce. Measure, drive and report team performance
• Ensure knowledge and expertise consistency between digital and physical Authentication
• Evaluate and implement the best LMS to scale Academy

Who you are

• Bachelor's degree or higher or equivalent experience
• 5 to 7 years of experience in managing operations teams and t raining the trainer
• Strong personal drive, you have highest standards and aim for excellence
• You are passionate about developing other people's talent.
• Experience in Fashion, Luxury or e-commerce a plus
• Experience in program/project management and implementation with proven ability to design workable solutions on the field and drive projects to successful implementation
• Be structured, organized, creative and motivated by startup mindset (transversal topics management, wide range of topics)
• Enjoy working as a team-player and learning from others
• Strong verbal and written communication skills in English (French is a plus)
• Technical proficiency in MS Word, Excel, Visual Basic for Excel, Outlook and PowerPoint
• Capacity to scale and standardize processes and automate tasks where possible

What we offer

• A meaningful job with an impact on the way people consume fashion, to cut down waste, because we save the planet, our way
• The possibility to work remotely 50% of your time!
• The opportunity to grow in a booming French-born scale up
• The possibility to work with an international team with + 40 nationalities.
• 15 hours to help Project - reinforce your activist journey and volunteer for an association!
• The chance to join our Diversity and Inclusion Taskforce to foster a better working environment.
• Cool office with a great coffee, yoga classes.
• A bi-weekly Town Hall to share the updates on the projects.
• An attractive salary and bonus scheme with various benefits (meal vouchers, health insurance, ...).
• And if you move to Paris for us, we will take care of your relocation and visa sponsorship for you and your family !

Next step

If you are ready to join our fast-paced company, apply below : upload your resume in English and answer our questions ! Our team will review your application within the following 4 weeks. If your profile and experience fit our requirements, we will invite you for a first phone call.

About Vestiaire Collective

It all comes down to one important question: Why should so many great fashion items remain unworn in people's wardrobes?

Vestiaire Collective is a global platform that connects millions of buyers and sellers of desirable pre-loved fashion. We are global: our headquarters are in Paris and we have satellite offices in Tourcoing, New York City, Tourcoing, Berlin and Hong Kong.

Vestiaire Collective is an equal opportunity employer. We strive to develop an inclusive work environment that reflects the diversity of our fashion activist community.