TEAM LEAD - GYMSHARK LONDON

OVERVIEW:

As a brand, we shout about our mission to unite the conditioning community. To you and I, this is simply bringing together the Gymshark family - those that wear our products, support the brand, follow our Athletes or give us a ‘like' on socials - basically all the people that have made us the success we are today.

We are super excited, because for the first time in Gymshark history, we'll be taking our purpose offline and setting up shop with a permanent retail space in central London. Our store will behave in a way that's totally unique to Gymshark. That's why this won't be your typical retail role - if you think experience first, retail second, then you won't be far wrong.

The Team Lead at this store will be vital in helping to maintain the vibe that our family feel online, IRL. As a crucial role in the leadership team of our retail space, you'll be key in supporting the whole team to help bring Gymshark to life, in real life. You'll build and connect a hyper-localised and fully engaged community in your market, treating them like family. We don't care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.

To smash this role, you'll need to have the above mindset, and be an inspirational role model to your team. In your role, you'll also be responsible for supporting our four key pillars.

WHAT YOU'LL BE DOING:

• Represent the Gymshark culture and values, be a natural brand ambassador in everything you do and be passionate about the community and their experience of Gymshark
• Responsible for supporting the overall day-to-day running and strategic execution of the store, while thinking about the ‘what next' and being present to the now
• Identify and share opportunities both within your pillar and for the wider Gymshark business
• Delivering feedback and working alongside your co-collaborators globally
• Support with the hiring, developing, and leading of a diverse and world class team that is as excited about Gymshark as we are
• Support the management of your team, delivering training, creating learning opportunities and supporting everyone to be their best
• Strive to achieve KPIs for your pillar, as demonstrated by the business, by motivating your team through passionate leadership and coaching
• Be a role model for brand, customer experience, product knowledge and operational best practice and be able to train the wider team
• Support Gymshark's most important assets: our people, customers, and community. Ensure they and their environment are safe and sound at all times. Also have responsibility for physical assets such as building, stock and tech and ensure any losses are minimised and everything is running as it should
• Support the store management with the execution of store driven projects as and when needed

PILLAR RESPONSIBILITIES:

CUSTOMER

• Lead and protect an exceptional customer experience, ensuring every member of our community is welcomed warmly, and greeted by an excited and inspiring brand ambassador
• A brand ambassador - both in-store and in amongst our community
• Deliver consistency in the IRL Gymshark experience, no matter the reason someone may visit the store
• Expert on all elements of the customer journey, to educate, inform and share
• Provide all customers and visitors with 360-degree knowledge of Gymshark and our local community
• Promote and support a unified commerce experience
• Drive exceptional NPS results, protect customer retention, and never miss an opportunity to share app features for all customers to benefit from
• Build relationships with customers and support the wider team to get to know individual community members, frequent visitors, and long-standing supporters
• Accountable for any opportunities where a reset of the brand experience needs to be delivered for a positive outcome

BRAND

• Connect with our community through shared purpose, values, and interests
• Assist and encourage community members to interact with Gymshark through on or offline
• Co-ordinate the execution of Gymshark events, proactively managing queues in a fun and engaging way
• Contribute towards concepts for in-store activations, whilst being on the pulse of what's happening in your hyperlocal market - community building whenever possible
• Be hands on with in-store content creation, spotting opportunity and collaborating with both team and customers
• Support and work alongside the store Pros, co-ordinating shifts and managing client bookings as needed
• Create opportunity for connection wherever that may be. Our community is ever evolving, so should we be
• Belonging means everything to us. Events will bring to life our values and hold diversity and inclusion at the heart
• Actively support the vision for creating the most ‘shareable' store

PEOPLE

• Live and breathe the Gymshark values, inspiring and supporting your team to do the same
• Lead and champion action and conversations in-store around wellbeing, diversity, inclusivity, and sustainability
• Proactively coach and mentor team members, nurturing a feedback culture
• Initiate and excite the team through engagement activations and acknowledgements
• Support the store with hiring and inductions, protecting the experience of joining the Gymshark family
• Help to recruit the best talent for your store, pipelining for the future
• Passionate about training, contributing towards the creation and delivery of innovative and inclusive content that's accessible for all
• Embrace new team members into the store ensuring that they are set-up and supported from day one
• Support with education and compliance for all things SAS (keeping everyone safe and sound)

OPERATIONS

• Support the management of a smooth, unified commerce experience, striving to initiate and evolve an enhanced and unique customer experience
• Support stock management and movement including audits, delivery, and rapid replenishment so we don't miss an opportunity
• Maintain exceptional standards with daily floor walks, checking team scheduling and monitoring supplies. Ensure daily operations are well managed and run smoothly
• Support store management to ensure both team and customers are kept safe and sound at all times (Health and Safety, all LP considerations)
• Set the bar for a seamless fitting room experience - maintaining clean, clear spaces, dealing with requests quickly and making sure the team are always attentive and eager to look after all customer needs
• Support all store processes and compliance, identifying needs, delivering training, and maintaining accurate and consistent process management
• Be a role model for all in-store sustainability commitments, and support team members to understand and participate

WHAT YOU'LL NEED:

• Community building in a new market
• Some digital experience
• Experience in a similar role
• Experience of working in a fast-paced, high volume, agile environment
• Experience managing teams and are passionate about development
• Highly effective communicator, written and verbal
• You are comfortable shifting gears and spinning multiple plates
• Must be able to take and give constructive feedback

WHO YOU ARE

• Aligned to and inspired by our brand values
• A shared passion for our team, customer / community experiences and brand / product education
• You do everything to ensure community and customer satisfaction
• You are passionate about development and have a strong belief in individuals' potential
• Your energy is infectious, you inspire those around you
• You have integrity
• Future focused visionary
• A natural networker and connector
• You do all of this whilst having fun, and ensuring others around you are too
• You can commit to working where and when the retail teams need you. This could be in-store, on weekends or bank holidays

WE HIRE PEOPLE.

Real-life humans, each with their own unique set of thoughts, beliefs, cultures and identities with a background and body that is completely individual. Together, as unique individuals, we make Gymshark stronger.

If you're reading this, you're probably applying for or considering applying for a job with us, and we want you to know that Gymshark is an equal opportunity employer. For us, that means we always, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not, and will not, tolerate discrimination of any kind.

ABOUT US.

We're here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up - for themselves - to be their physical or mental best, whatever that means for them. It's what we want for our community, and our team. A team that's growing rapidly around the world. A collective of talented individuals working together to invent Gymshark's future. Our plans are ambitious, and we're looking for people who want to join us for the ride - our growth will be your growth.

THE PERKS.

At Gymshark we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way.

🏖 33 days holidays (including Bank Holidays) + your birthday
💰 Employer pension contributions up to 7%
🏋️‍♀️ Contribution to a gym membership
🦈 50% Gymshark Discount
🥇 Financial, Physical and Mental Wellbeing Support
🤒 Paid time off when you're physically and mentally unwell
🧸 Very Generous Family Leave package - we support you extending your family
💰 Bonus potential