Supply Chain Planner (Remote, Americas)

The Shopify Fulfillment Network (SFN) is early in our mission to democratize fulfillment, but it's one we take very seriously. We can't carry out this mission without putting our merchants' needs first, and we feel now is the perfect time to add additional Supply Chain Planners to the team.

The team that you'd be joining is working at the forefront of an incredibly exciting and complex Shopify product. These are the folks who plan the capabilities of SFN, including inbound and outbound shipments, materials, capacity, and more. We ensure our merchants have the right products in the right place at the right time, and our nodes have the right plans in place to ship them quickly. When you think that our total merchant base is now into the millions of merchants in over 175 countries, you get an idea of just how complex this problem set is. NOW is the chance to get in on the ground floor. We need someone with a strong supply chain background and proven ability to manage numerous complex priorities. Please come work for us if you love big open-ended problems, a focus on strategy and planning, and an obsession with building for the long term.

The supply chain planner will work closely with our operations and planning teams in managing the end-to-end supply chain for our fulfillment services. This will include:

• Diving deep into our supply chain planning metrics using root cause analysis to further improve our performance
• Anticipating operational needs in advance, and proactively providing solutions to resolve forward-looking challenges
• Managing both long and short term planning for our network of warehouses on a daily, weekly, and monthly basis
• Working cross-functionally across SFN to build tools, work on network initiatives and process improvement projects to support the growth of SFN!
• Maintaining the integrity of all inputs into our plans, to ensure we have the best visibility looking forward, and building strong feedback loops to ensure all information is captured
• Jumping into wherever is needed along the supply chain to ensure we keep our customer commitments, by problem-solving and identifying opportunities

Qualifications

Our ideal candidate has:

• A strong background in the supply chain - preferably in planning, scheduling, or operations.
• Experience with root cause analysis and performance deep dives
• Ability to work and communicate effectively across functions, with both internal and external teams
• Great follow-through, organization, and ability to manage multiple competing priorities
• Comfortable working in ambiguity and creative problem solving
• Strong Excel and Google Sheets skills
• Experience with planning software and SQL, or ability to learn these tools quickly

It would be great if you also had:

• Proven success in a project-based role or start-up environment
• Direct experience in high growth or highly complex supply chain

Please note that we have an ambitious plan for 2022, and so we are hiring multiple candidates for this role. Day-to-day responsibilities may vary slightly based on your placement in the team.

Challenge question

Tell us about a time you have been able to solve a problem creatively or work with ambiguity. How did you get to your solution, and how did it go? What would you do differently next time?

If you're interested in helping us shape the future of commerce, click the "Apply Now" button to submit your application. We know that applying to a new role takes a lot of work and we value your time.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we're looking for, consider applying.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process